UGOS Privacy Policy

UGOS is an online and mobile service providing recommendations, offers and vouchers for destinations – nights out, gigs, restaurants, cafe’s, takeaway’s, hotels, resorts, inns, outdoor activities, vacations, what’s going on local, and many more.

This UGOS privacy policy (the “Privacy Policy”) is intended to inform you of our policies and practices regarding the collection, use and disclosure of any information you submit to us through UGOS Website and mobile Application.

This includes “Personal Information,” which is information about you that is personally identifiable such as your name, user ID, e-mail address, and other non-public information that is associated with the foregoing, as well as “Anonymous Information,” which is information that is not associated with or linked to your Personal Information and does not permit the identification of individual persons.

We adhere to Data Protection Act 1998 in the way we treat your information. For the purpose of the Data Protection Act 1998, the data controller is Eugene-Osborne Limited t/a UGOS, registered in England and Wales, registration number 07530840

Before submitting your personal information to our Website, please read this Policy carefully to learn about our privacy practices.

User Consent

By accessing or otherwise using UGOS Website and/or mobile application, you agree to the terms and conditions of this Privacy Policy, which is incorporated into and forms a part of UGOS terms of service (see terms of service). You expressly consent to the processing of your Personal Information and Anonymous Information according to this Privacy Policy. Your Personal Information will be processed and stored in United Kingdom where laws regarding processing of Personal Information are stringent. Your Personal Information will not be used or disclosed for purposes for which you have not given consent or which are not permitted under applicable law

What information we collect from you

Personal Information Provided by You

We collect Personal Information that you submit to us voluntarily through UGOS Website and mobile application. We also collect information that you submit in the process of creating or editing your account and user profile on UGOS Website and mobile application. Our registration and login process requires you to provide us with your name, valid email address and password of your choice. We will collect any information you voluntarily provide, including information that can identify you (“personal information”) such as your first and last name, telephone number, postal and e-mail addresses, user name and password. Your first and last names, including your passwords are encrypted and protect your identity.

We may also request information about your preferences. You can choose not to provide information to us, but in general some information about you is required in order for you to enjoy the benefits of being a registered member.

Personal Information from Other Sources

Periodically, we may also obtain both personal and non-personal information about you from affiliated entities, business partners, other sources with which you have registered, companies who we have partnered with (collectively, “Partners”) and other independent third-party sources in order to improve and personalize your use of our Web site

E-mail and Email Addresses

If you send an e-mail to us, or fill out our “Feedback” form through UGOS Website, we will collect your e-mail address and the full content of your e-mail, including attached files, and other information you provide. Additionally, we may use your email address to authenticate your account, and to make it easy for you to take advantage of destination-related opportunities on our website. One way we do this is by sending you email messages that contain information about your destination-related interests. You may indicate your preference to stop receiving further promotional communications and opt-out

Information collected from other Web Technology

As you enjoy the use of UGOS, certain information may passively be collected and stored on our or our service providers’ systems, including your Internet protocol address, browser type, and operating system. We also use Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the services and information for which you searched and viewed, or on which of the advertisements displayed on UGOS you clicked. We collect this information to make UGOS and its services more useful to you and so we can tailor the UGOS experience beyond a one-time sale and relationship.

We do not share your personal contact information (such as email addresses) with unaffiliated third parties so they can serve you with advertisements. We do not permit any third parties to collect personal contact information about you (such as email address) on our site, nor do we share with them any personal information about you.

You can choose not to receive relevant online advertising on other Websites, based on your destination searches on by visiting Note that if you choose not to receive tailored ads, you will see online advertisement that is general and less relevant to you.

Please note that we do not have access to or control over cookies or other technologies these third parties may use to collect information about your interests. However, some of these companies are members of the network Advertising Initiative which offers a single location to opt out of ad targeting from member companies.


Cookies are small data text files and can be stored on your computer’s hard drive (if your Web browser permits). UGOS may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience with our Service.

We may also enable advertisers and ad servers to promote third-party products and/or services by placing advertisements on UGOS. These advertisers and ad servers may use Cookies and/or “Web Beacons” (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page, in order to monitor information related to served advertisements.

We may use Web beacons to monitor the traffic patterns of users from one page within our site to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party Website, and to improve site performance.

Web beacons to help us understand which emails have been opened by recipients of a campaign, and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.

Persistent Cookies can be removed by following your Internet browser help file directions. If you choose to disable Cookies, some aspects of UGOS may not work properly, and you may not be able to receive our services.

This Privacy Policy does not cover the privacy practices of any advertisers or ad servers from third- party website.

Location Awareness Information

UGOS mobile application allows for location update feeds. When you use UGOS mobile application, we will collect and use information about you in broadly the same way and for substantially similar purposes as when you use UGOS Website.

We may collect information about your location only if you have instructed your device to send such information to the application using GPS on your device. We will use the location information collected from your device to enhance your use of UGOS Application. You can change the settings of your device at any time in order to turn off the GPS functionality to share location information with UGOS Application. If you have any queries about the privacy settings of your device, we suggest you contact the manufacturer of your device or your mobile service provider for further assistance.

How we use your information

Personal Information you submit to us is used by UGOS to provide you with access to the UGOS Services, and to improve UGOS so we can better tailor the services, performance, and support. At your request, personal information will help us to offer you additional information, opportunities, promotions and functionality from our partners and advertisers

UGOS will further use the information we collect about you for the following general purposes:

  • For registration and to manage your account
  • Facilitate your access to and use of UGOS Website
  • Communicate with you in general, including to notify you about special offers, and products or services available from us or our partners that may be of interest to you
  • To measure interest in and improve our products, services, and Website
  • To customize your experience with UGOS
  • To prevent potentially prohibited or illegal activities
  • To enforce our Terms of Use

In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer’s assets may continue to process your Personal Information as set forth in this Privacy Policy

With whom we share your information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes the Personal Information that we collect with third parties, unless you ask or authorize us to do so.

Vendors: As a marketing channel, we provide services or functions on behalf of vendors, including business analytics, advertising, marketing, distribution of surveys, and fraud prevention. In so doing, we may authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests

Business Partners: We work with in conjunction to offer you products or services. When a third party is involved in a product or service you have requested, their name will appear either with ours or separately on the campaign. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.

Affiliate Website:  If you were referred to UGOS from another Web site, we may share your registration information, such as your name, email address, mailing address, telephone number and destination preferences, about you with that referring Website. We have not placed limitations on the referring Websites’ use of personal information and we encourage you to review the privacy policies of any Website that referred you to UGOS.

We also may share your information:

  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is necessary to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of UGOS, our customers, or others; and in connection with our Terms of Service and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. Examples include telling our advertisers the number of visitors our Web site receives or the most popular destinations and events. This information does not contain any personal information and is used to develop content and services that can make your experience better.

How you can access your information

We endeavour to ensure that your information is relevant to its intended use, accurate, and complete. You can access and update your contact information by visiting your subscriptions page on the UGOS Website. You can chose to close your UGOS account by contacting us at the email address listed below. We will send you an e-mail to confirm your request. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account in our archives, including for analytical purposes as well as for recordkeeping integrity.

Your choices with respect to the collection and use of your information

We offer you choices regarding the collection, use, and sharing of your Personal Information. You have a right at any time to stop us from contacting you for marketing purposes. As a registered user, you can modify your choices at any time through the settings of your subscriptions page.

Whether registered as a UGOS user or not, you also will be given the opportunity to unsubscribe from promotional messages we send. Please note that we reserve the right to send you other communications, including service announcements and administrative messages relating either to your UGOS account, without offering you the opportunity to opt out of receiving them.

Opting out of cookies – The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from UGOS, you will not be able to access portions of our site.

How we protect your information

Helping you to protect your information is a vital part of our mission. While no website can guarantee security, use a variety of industry-standard security technologies and procedures helps us protect your Personal Information from unauthorized access, use, or disclosure. Additionally, we create Anonymous Information records from Personal Information by excluding information (such as your name) that would otherwise make the Anonymous Information personally identifiable to you. Generally, we aggregate this information and use it in statistical analysis to help us analyze patterns in the use of UGOS. Even though we have taken significant steps to protect your Personal Information, no company, including us, can fully eliminate security risks associated with Personal Information.

Children’s Policy

UGOS is a general audience site and does not offer services directed to children. Children under the age of 13 are not permitted to use UGOS and we do not intentionally collect or maintain Personal Information from those who are under 13 years old. Should an individual whom we know to be a child under age 13 send personal information to us, we will take steps to remove that user’s Personal Information permanently from our databases. By using UGOS, you are representing that you are least 13 years old and have a parent’s or guardian’s permission to use UGOS

External Links

UGOS may contain links to other websites. Please be aware that we are not responsible for the privacy practices or the content of such other websites. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Visiting our Website from outside United Kingdom

If you are visiting our website from outside the United Kingdom, please be aware that your information may be transferred to, stored, and processed in the United Kingdom where our servers are located and our central database is operated. The data protection and other laws of the United Kingdom and European Union might not be as comprehensive as those in your country or other countries, but please be assured that UGOS does take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy. We adhere to Data Protection Act 1998

Changes to this Privacy Statement

UGOS may update this Privacy Policy in the future. We will notify our members about material changes to this Privacy Policy by either sending a notice to the e-mail address you have provided us or by placing a prominent notice on our Web site.

How to contact us

If you have queries about this Privacy Policy, please contact us here.


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